Privacy Policy

Last Updated: January 2025

1. Introduction

Qunex Trade ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information.

2. Information We Collect

Account Information:

Email address
Username
Password (encrypted)
Subscription status

Usage Data:

IP address
Browser type
Pages visited
Time and date of visits
Signal viewing history

Payment Information:

Payment information is processed by Stripe
We do NOT store credit card details
We receive transaction confirmations only

3. How We Use Your Information

We use your information to:

Provide and maintain the Service
Process subscriptions and payments
Send service notifications and updates
Improve our AI models and features
Prevent fraud and abuse
Comply with legal obligations

4. Data Sharing

We share your data with:

Stripe: For payment processing
Analytics Services: Google Analytics (anonymized)
Legal Authorities: When required by law

We will NEVER:

Sell your personal data
Share your trading signals with third parties
Send unsolicited marketing emails

5. Data Security

We implement security measures including:

HTTPS encryption for all connections
Password hashing with Werkzeug
Secure database storage
Regular security updates
Access controls and monitoring

6. Your Rights

You have the right to:

Access: Request a copy of your data
Rectification: Correct inaccurate data
Erasure: Request deletion of your data
Export: Download your data in CSV format
Withdraw Consent: Cancel subscriptions anytime

7. Cookies

We use cookies for:

Session management (login status)
Analytics (Google Analytics)
Preferences (theme, language)

You can disable cookies in your browser settings.

8. Data Retention

Account Data: Retained while account is active
Transaction Data: Retained for 7 years (tax compliance)
Deleted Accounts: Data purged within 30 days

9. Third-Party Services

We use the following third-party services:

Render: Hosting (US-based servers)
Stripe: Payment processing
Google Analytics: Usage analytics
Yahoo Finance: Market data (no personal data shared)

10. International Data Transfers

Your data may be transferred to and processed in the United States. By using the Service, you consent to this transfer.

11. Children's Privacy

Qunex Trade is not intended for users under 18. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes via email or website notice.

13. Contact Us

For privacy-related questions or to exercise your rights, contact:
Email: privacy@qunextrade.com

To request data deletion or export, email us from your registered account.